At Chairs Sales Store, we stand behind the quality of our premium furniture. If you’re not completely satisfied with your purchase of our chairs, chaises, loveseats, sleeper sofas, or sofas, we offer a straightforward returns and exchanges process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • The item must be in its original condition – unused, undamaged, and in the original packaging
  • You must initiate the return within 15 days of receiving your order
  • A proof of purchase or order number must be provided

Please note: For hygiene reasons, we cannot accept returns on sleeper sofas that have been unpackaged or used. These items must be returned in their original, unopened packaging.

Return & Exchange Process

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Chairs Sales Store Team, I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number]). Details: – Product Name: [Product Name] – Reason for Return/Exchange: [Please specify] – Preferred Resolution: [Refund/Exchange for (specific product if applicable)] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, our team will:

  • Confirm your return eligibility
  • Provide a Return Merchandise Authorization (RMA) number
  • Send detailed return shipping instructions

Step 3: Package and Ship Your Return

Carefully repackage the item in its original packaging, include all accessories and documentation, and affix the provided return label. For your protection, we recommend using a trackable shipping service.

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 5 business days of receipt), we will notify you about the status of your refund or exchange.

Refund Information

Approved refunds will be processed within 3-5 business days after we receive your return. The refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
  • PayPal: Typically appears within 24 hours

Original shipping fees are non-refundable. For exchanges, we will cover the cost of shipping the replacement item to you.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For international returns, any customs fees or import duties are the customer’s responsibility.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund and cover all associated shipping costs.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Sleeper sofas that have been removed from their original packaging
  • Custom or special order items
  • Items marked as “final sale”

Questions?

Our customer service team is happy to assist with any questions about our returns and exchanges policy. Contact us at:

Email: [email protected]
Mail: Chairs Sales Store, 3576 John Calvin Drive, Summit, US 60501

We appreciate your business and strive to make every purchase from LuxeSofasSales.com a satisfying experience.