Welcome to Chairs Sales Store’s FAQ section. We’ve compiled answers to common questions about our premium furniture, delivery services, and customer care. If you don’t find what you’re looking for, please contact our team at [email protected].

About Our Products

1. What types of furniture does Chairs Sales Store specialize in?
We specialize in premium seating solutions including chairs, chaises, loveseats, sleeper sofas, and sofas – all designed to combine comfort with sophisticated style.
2. What makes your furniture “premium”?
Our furniture is crafted with high-quality materials and attention to detail, offering both exceptional comfort and lasting durability. Each piece is designed to elevate your living space with affordable luxury.
3. Do you offer furniture for small spaces?
Yes! Our collection includes pieces perfect for cozy apartments, including space-saving loveseats and compact chairs. Many of our designs are versatile enough to complement both small and spacious homes.

Ordering & Payment

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
2. Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information and never store sensitive credit card details on our servers.
3. Can I modify or cancel my order after placing it?
You may request order modifications within 1 hour of placing your order by contacting our customer service. After this window, we cannot guarantee changes as we process orders quickly for fast shipping.

Shipping & Delivery

1. Where do you ship?
We ship globally to most countries, excluding Asia and some remote areas. Our network covers North America, Europe, and other major regions with reliable delivery services.
2. What are my shipping options?
We offer two convenient options:
– Standard Shipping ($12.95): Via DHL or FedEx, delivering in 10-15 days after dispatch with door-to-door tracking
– Free Shipping: For orders over $50 via EMS, delivering in 15-25 days after dispatch
3. How long does order processing take?
We typically process and ship orders within 1-2 business days. You’ll receive tracking information as soon as your order is dispatched from our warehouse in Summit, US.
4. Can I track my order?
Yes! Both shipping methods include real-time tracking. We’ll send you updates from dispatch through delivery so you can monitor your furniture’s journey to your doorstep.

Returns & Exchanges

1. What is your return policy?
We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied, our customer care team will guide you through our simple return process.
2. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method for returns.
3. How long do refunds take to process?
Once we receive your returned item, refunds are typically processed within 5-7 business days. The timing for the refund to appear in your account depends on your payment provider.

Customer Service

1. How can I contact customer service?
Our dedicated team is available via email at [email protected]. We aim to respond to all inquiries within 24 business hours.
2. What are your customer service hours?
Our customer service team operates Monday through Friday, 9:00 AM to 5:00 PM EST (excluding US holidays).
3. Do you offer design advice for choosing furniture?
While we don’t provide formal interior design services, our customer service representatives are knowledgeable about our products and can offer suggestions based on your space and needs.

Still have questions? We’re here to help! Contact us at [email protected] or browse our collection to find your perfect piece of furniture today.